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Contact

• Email: [info@antodesigner.com]

• WhatsApp / Phone: [+39 3513491615] (Mon–Fri 10:00–18:00 CET)

• Instagram DM: [@antodesigner_official] (we reply within 24h)

Customer Service Hours

Monday–Friday, 10:00–18:00 (CET/Europe–Rome).
During launches and pre-orders, extended hours may apply.

Orders & Payments

• Accepted methods: Credit/debit card (Visa, Mastercard, Amex), Apple Pay, Google Pay, Bank Transfer (upon request), PayPal.

• Currency: EUR. Prices include VAT for EU orders.

• Invoice: enter billing details at checkout or email us within 24h with your order number.

Pre-orders

Some items are offered as pre-orders to ensure responsible production. Payment is charged at the time of order. Estimated delivery dates are shown on the product page.

Production & Lead Times

Each piece is carved from solid marble and hand-finished in our workshop.

• Made-to-order production time: 7–21 business days.

• In-stock items: 2–3 business days to dispatch.

Note: Marble is a natural material. Veining, slight color variations, and small imperfections are normal and proof of each piece’s uniqueness.

Shipping

• Italy: 24–48h (express) after dispatch.

• EU: 3–6 business days.

• Non-EU / International: 5–10 business days (excluding customs delays).

• Shipping cost: calculated at checkout based on weight and destination.

• Duties & taxes (Non-EU): paid by the customer according to local laws.

• Tracking: provided via email once the order has shipped.

• Packaging: shock-proof custom packaging; we recommend keeping the packaging in case of returns.

Returns & Exchanges

We want you to be fully satisfied.

• Right of withdrawal (EU): within 14 days of delivery.

• Exclusions: personalized or custom-engraved pieces are not eligible (unless defective).

• Conditions: items must be unused, intact, with original packaging and labels.

• Process: email [support@yourdomain.com] with order number and reason for return. We will provide a label or instructions.

• Refunds: processed within 7–10 days after receiving and inspecting the item.

• Exchanges: possible if the product is available; otherwise, we issue store credit.

Damaged on arrival

Report within 48 hours with photos of the package and the damage (inside + outside). We will open an insurance claim and offer replacement or refund.

Authenticity & Warranty

• Authenticity check: each piece comes with a unique code engraved or included in the box.
  Email: info@antodesigner.com]

• Legal warranty: 24 months for manufacturing defects (EU regulations).

• Not covered: accidental damage, drops, acid or chemical exposure.

Marble Care

• Clean with a soft damp cloth only.

• Avoid acids (lemon, wine, vinegar), solvents, descalers, bleach.

• For matte finishes: use pH-neutral cleaner only; dry well.

• Signs of use over time form part of the marble’s natural patina.